CUSTOMER SURVEY

After a week doing a survey at the outlet, I found that the customer is very satisfy with the services and the products. These are the example form by me doing the survey.

CUSTOMER SURVEY

HOW ARE WE DOING
How would you rate your overall experience?
	Poor		Fair		Good		Excellent
Did you receive timely response?
	Poor		Fair		Good		Excellent
Did the service meet your need?
	Poor		Fair		Good		Excellent
Do you find our staff is friendly?
	Poor		Fair		Good		Excellent
Would you recommend our products?
	Poor		Fair		Good		Excellent

FRANCHISE HISTORY

Ms Shida was encouraged to own her franchise after she received experience managing her best friend Cool Blog franchise in Rengit.

Later on she discussed with her brother Mr Shafiee to own thier own franchise.

She was then doing a survey at the area of Johor Bahru and proposed to Cool Blog HQ to open at Kangkar Pulai.

Staff from Cool Blog HQ came and do a survey at the area proposed to ensure the location is suitable for Cool Blog Franchise.

Once approve the agreement was signed between Ms Shida and Cool Blog.

All the renovation and equipment was prepared by the HQ.

The Franchisor need to learn about all the recipes and SOP.

While the renovation and equipment running Ms Shida need to attend a course prepared by the HQ.

Once approved the Cool Blog Franchise was hand over to them to start operation.

The franchise was launched on 22 MAY 2014.